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UX Case Study: Healthcare Performance Quality App
Led UX strategy contributions for a healthcare
Performance Quality platform that improved the
end-to-end experience for PCPs and specialty providers.
My Contribution
User Research, Site Audits, Business Requirements, New UX Approach, Data Visualization, Information Architecture, Low/High Fidelity Wires, Visual Design, Iconography, Clickable Prototypes, Final Execution, Sign-offs, and Handover Deliverables.
Domain
Health Care Insurance
UX Engagement Timeline
8-10 Months (Year 2024-2025)
High Fidelity Mockups
Created a prominent dashboard experience that prioritized at-a-glance visibility into provider quality performance, enabling faster interpretation of measures, clearer prioritization, and more effective action planning. Scorecards, Provider Profile, Care Gaps, and incentive tracking.
Leveraged data visualization and infographic-based design to make quality performance data more accessible, actionable, and decision-oriented, supporting provider engagement and quality improvement. Easy, simple, and Prominent.
Used consistent aesthetics and purposeful iconography to make complex workflows easier to navigate and key information faster to recognize.
Applied iconography to support recognition and navigation.
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